Rocking Social Media tools, like Facebook & Twitter, are rapidly becoming a part of the corporate landscape

Brands are finding that social media still gives them an edge when they provide unexpected services through Twitter, Facebook and other sites. But what happens when everyone’s receiving customer service through a social site? Can we continue to be heard as customers, or will our “Twitter wait time” be equal to what it is on the phone these days?

Here’s how some companies are rocking social media in unexpected ways and engaging customers.